Refund & Return Policy

If you receive a damaged or incorrect item, please notify us immediately. DO NOT SEND THE PART BACK without contacting us first. The return of the part is the customer’s responsibility and must be completed as follows:

1. Return Period and Process

• Items can be returned within 15 days of delivery (based on the tracking number).
• It may take up to 25 days for a part to reach us once returned.
• After receiving the item at our fulfillment center, allow up to seven business days for the refund to appear.
• Single items from a set cannot be returned individually.
• Refunds are applied to the original method of payment. If unavailable, store credit will be issued for future purchases.
• Items damaged upon return may be denied a refund or exchange.

2. Return Request and Shipping

• Once accepted, a return request email titled “Return Assistance from Vaz Auto Solutions” will be sent to your registered email.
• Ship the item by the date mentioned in the email to avoid delays or issues.
• Return shipping may be covered by the seller if the item was damaged or faulty, or if the seller offers free returns.
• If returning due to change of mind, shipping must be covered by the buyer (based on seller policy).
• Use a carrier that provides tracking and upload the tracking details to your return request.

3. Return Address and Refunds

• The return deadline will be provided via email and within your return request. Late shipments may result in a closed return case.
• The correct return address will be shared once the RMA is issued. Incorrectly sent items may be redirected at your expense.
• A refund will be issued once the returned goods are received. No operating costs are covered by Vaz Auto Solutions.
• If the part is defective, we will attempt a replacement. If unavailable, a full refund will be issued.
• Items must be returned before warranty expiration to qualify for a refund. Return shipping is non-refundable.

Additional Notes

For returns not related to defects (e.g., incorrect part ordered, part no longer needed):

• A 30% restocking fee may apply.
• Original shipping costs may be deducted from your refund.
• Please consult with a mechanic before ordering to ensure part accuracy.
• Returns after warranty expiration are non-refundable.